Help & Support
Find answers to commonly asked questions about using Blu
Frequently Asked Questions
Customer FAQs
Blu is an app that connects people with trusted service providers who can help with everyday tasks — from cleaning and plumbing to electrical work and more. It allows you to easily find, book, and pay reliable professionals through one platform.
You can browse a wide range of services on the app, such as electricians, plumbers, and cleaners. After selecting a service, describe your task and request a service provider of your choice.
Each service provider sets their own price, which you can view before making a booking. This gives you full transparency to choose based on your budget.
Yes. You have complete freedom to choose any service provider listed on Blu.
You can pay in cash or make secure card payments through Blu's integrated payment gateway.
You can launch a complaint through the app, and you also have the option to book another available provider right away.
Yes. All service providers on Blu go through a verification process before being listed on the platform.
After booking, you can reach your provider through Blu's in-app chat or call function.
If you're unhappy with a service, you can submit a complaint through the app or contact our support team. Your feedback also helps improve our provider network.
Yes, you can cancel a booking even after confirming it.
Service Provider FAQs
Download the Blu Provider App and register as either a freelancer or a company offering services.
You can offer a wide range of services including cleaning, plumbing, gardening, electrical work, appliance repair, and more.
You'll receive job requests from customers who've selected you for their task. You can view details and accept the job directly through the app.
Customers can pay you in cash, or if they pay by card, the payment will go to your in-app wallet. You can then withdraw your earnings from the wallet to your bank account.
Blu does not charge a commission per job, but there is a subscription fee based on the plan you choose.
You can complete verification directly through the in-app process to confirm your identity and service details.
Yes. As a provider, you can create a main provider account and manage multiple handymen accounts under it.
You can report or launch a complaint about the cancellation directly through the app.
After completing a job, customers can rate your service and leave feedback. Good ratings help you build trust and attract more jobs.
You can reach our customer support team via phone at +94 777 934 540, email us at support@blu.lk, or launch a complaint through the app.