Help & Support
Find answers for customers and workers using Blu across bookings, payments, verification, and support.
Customer FAQs
Booking SideBlu is an app that connects people with trusted service workers who can help with everyday tasks from cleaning and plumbing to electrical work and more. It allows you to easily find, book, and pay reliable professionals through one platform.
You can browse a wide range of services on the app, such as electricians, plumbers, and cleaners. After selecting a service, describe your task and request a service worker of your choice.
Each service worker sets their own price, which you can view before making a booking. This gives you full transparency to choose based on your budget.
Yes. You have complete freedom to choose any service worker listed on Blu. A service worker is the professional who fulfills the service - you can view their profile, ratings, and pricing before booking.
You can pay in cash or make secure card payments through Blu's integrated payment gateway.
You can launch a complaint through the app, and you also have the option to book another available worker right away.
Yes. All service workers on Blu go through a verification process before being listed on the platform.
After booking, you can reach your worker through Blu's in-app chat or call function.
If you're unhappy with a service, you can submit a complaint through the app or contact our support team. Your feedback also helps improve our worker network.
Yes, you can cancel a booking even after confirming it.
Worker FAQs
Service SideDownload the Blu Worker App and register as either a freelancer or a company offering services.
You can offer a wide range of services including cleaning, plumbing, gardening, electrical work, appliance repair, and more.
You'll receive job requests from customers who've selected you for their task. You can view details and accept the job directly through the app.
Customers can pay you in cash or by supported online payment methods. Payouts are handled through your linked payout details.
Blu does not charge a commission per job, but there is a subscription fee based on the plan you choose.
You can complete verification directly through the in-app process to confirm your identity and service details.
Yes. As a worker, you can manage your worker account and any supported team/service setup from the app.
You can report or launch a complaint about the cancellation directly through the app.
After completing a job, customers can rate your service and leave feedback. Good ratings help you build trust and attract more jobs.
You can reach our customer support team via phone at +94 777 934 540, email us at support@blu.lk, or launch a complaint through the app.